Month: September 2020

Praesent libero nisi, malesuada quis faucibus ac, ultricies ut risus. Ut a est sodales, rutrum odio at, accumsan augue. Sed ac nulla est.

Integer vitae ipsum auctor, elementum lectus vel, ultricies felis. Proin condimentum metus aliquam lectus venenatis vestibulum. Curabitur fermentum diam ut ornare ultricies. Mauris facilisis ex quam, sit amet lacinia mi blandit eu. Proin dui quam, blandit vitae eros ac, rutrum tincidunt dui. Proin sed risus ac tellus condimentum aliquam sed ac odio. Nam facilisis dui eget odio faucibus efficitur. ultricies felis. Proin condimentum metus aliquam lectus venenatis vestibulum. Curabitur fermentum diam ut ornare ultricies. Mauris facilisis ex quam, sit amet lacinia mi blandit eu. Proin dui quam, blandit vitae eros ac.

A CTI/CRM plug-in is a custom business logic that integrates with CRM to modify or extend the standard behavior of platforms. Plug-ins act as event handlers and are registered to execute on a particular event in CRM.

Some scenarios where plugin is useful:

• You want to execute some business logic such as updating certain fields of a record or updating related records, etc. eg. when you receive or make a new call .
• You want to retrieve information from a data source calling an external web service on certain events such as saving or updating a record.
• You want to automate processes such as sending e-mails to your customers on certain events in CRM.
• more over…

Digital Pegasus seamlessly integrate your contact centre with existing systems. Modern businesses use multiple tools and systems for different business processes. These tools must work together as well as independently, in case of peak functionality. CTI platform like Genesys PureCloud platform lets you either keep your data in existing systems or leverage that data in a new system where you have full control of the synchronisation rules.

Powerful syncing
Our simple and intuitive administration interface empowers you to set up and control synchronisation rules. Having a variety of ways to synchronise data and bring external data into PureCloud views for your agents and business users lets you ensure employee profiles, customer details and office locations. This also keeps data accessible and up-to-date.

Every business has unique needs
Our Genesys CRM Plugin makes it easy to tailor your system to meet your specific needs, while building and customizing your solutions. CRM integrations keep customer information ready—giving your agents current and accurate insights into customer accounts, history and preferences that simplify interactions. These integrations can also power automated routing decisions, so that the customers’ time is not wasted with a long list of IVR options.

CRM integrations
Built on top of the common client interface that supports CRM integrations, the embeddable framework makes it easier for technology partners to build integrations. Once built, all integrations pick up new functionalities regardless of which CRM integration you’re using.

The age of automated authentication (FIDO2 specification) through biometric scanning is here, by the way passwords are still the main way we log in to our various accounts. That’s why two-factor authentication is an important step to guard your online data and services.

What is two-factor authentication?
Two-factor, or multi-factor, authentication is an additional login code for an account a second line of defense to your sensitive info.

The basic idea is that a single password for your important accounts simply isn’t enough. Two-factor authentication tries to address this need by requiring a secondary code called a one-time password (OTP) generated by a smartphone app before you can gain access to your account. That way even if a hacker has your password they’ll still need to crack a secondary code, which makes getting in that much harder.

Digital Pegasus supports the standard OTP 2FA approach will work with all websites and any enterprise solution. Some scenarios where two-factor authentication is supported:

• Authentication tool via Mobile Phone eg. Button
• Secret PIN code to offers additional security
• Biometrical Data authentication, e.g. fingerprint

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Most customers want to be able to find their own info. When it comes to self-service, an IVR system can help. Yet, IVRs is an old style option and often too complicate for a “digital” customer. The way to boost customers satisfaction is to take self-service to the next level with a Visual@IVR.

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The reasons to adopt the Digital Pegasus Visual@IVR :

• Digital Customer Experience accelerator and improve Company’s image.
  The adoption of a Visual IVR improves the image of their company. This will make a “Digital” look much larger traditional IVRs and can help corporate business stand out from the rest with personalized and relevant service experience maximizing loyalty through differentiated approach.
• New Hybrid Services
  Visual@IVR allows companies to customize the users experience built on Real-Time Decisioning acting as an enabler of New Hybrid Services. Companies can create a complete service (self-service + assisted-service) with the option of Marketing Banner Channel and massive or one2one Proactive notification channel.
• Easier to navigate
  Customer doesn’t need to navigate a labyrinth of menus and can choose exactly where they would like to go.
• Cost efficiency
  Even though Visual@IVR are a lot more “Digital” than traditional IVRs, the management cost is certainly lower than the cost of a traditional IVR.
• Ideal Solution for Smartphone
  Most of your customers use smartphones that they are the perfect tool for them to navigate a Visual@IVR since it allows to navigate corporate options better than a website.
• Increase efficiency and Focused routing
  Visual@IVR can route a customer’s interaction to the department they need right away. Enable multimodal collaboration with the agents achieving Shorter time thanks to the usage of consistent and detailed information about the customer interaction .
• Peak Contacts Management in realtime
  Visual@IVR allows companies to monitor how customers are using your system in real-time allowing business to better deploy the right strategy to follow the business requirements.
• Omni-Channel Experience
  Visual@IVR allows prospects and customers to chose their own experience. They don’t have to be restricted to just a phone call since they have the option to get contacted via voice, email, chat or callback at a more convenient time.

Praesent libero nisi, malesuada quis faucibus ac, ultricies ut risus. Ut a est sodales, rutrum odio at, accumsan augue. Sed ac nulla est.

Integer vitae ipsum auctor, elementum lectus vel, ultricies felis. Proin condimentum metus aliquam lectus venenatis vestibulum. Curabitur fermentum diam ut ornare ultricies. Mauris facilisis ex quam, sit amet lacinia mi blandit eu. Proin dui quam, blandit vitae eros ac, rutrum tincidunt dui. Proin sed risus ac tellus condimentum aliquam sed ac odio. Nam facilisis dui eget odio faucibus efficitur. ultricies felis. Proin condimentum metus aliquam lectus venenatis vestibulum. Curabitur fermentum diam ut ornare ultricies. Mauris facilisis ex quam, sit amet lacinia mi blandit eu. Proin dui quam, blandit vitae eros ac.